If they refuse, you can complain to the assessment centre, DWP, or ask your M.P. WCA claimants also wanted more information prior to the assessment or improvements to the conduct of the assessor. You will be required to talk about how your condition affects you despite detailing it in your PIP form. When asked, 56 per cent of claimants said they would feel comfortable with having a video assessment in the future. Will I need a Work Capability Assessment to claim benefits? In brief Almost one in five respondents recorded their assessment call, some others regretted not doing so. Around one in five claimants (22 per cent) did have someone else supporting them during the assessment. Claimants who had gone on to be placed in the LCWRA group and those undergoing a reassessment were more likely to have sought support. Claimants were asked about their experience of having someone on the call to support them or provide assistance during the assessment. Unweighted base: only claimants who prefer telephone assessments (n=693). This was most commonly a family member (18 per cent). The PIP medical assessment consists of several parts and will last on average, 60 minutes: Discussion and questions: The Health Professional will ask you questions about how your health affects your everyday life. For example, we can estimate the average likelihood of all claimants preferring telephone assessments firstly as if all claimants were male and then estimate this again as if all claimants are female, while keeping all the other variables in the model at the values reported by respondents in the survey. Five per cent of claimants felt generally uncomfortable discussing information over the telephone but identified no specific topics. Those who preferred a face-to-face assessment reported a range of reasons, the most common being that they would be better able to explain their condition, finding it easier/more comfortable to speak to someone in person, could communicate more easily and build rapport with the assessor. Six in ten (62 per cent) of those who were undergoing a reassessment expressed a preference for telephone assessments compared to around four in ten (41 per cent) of those with a new claim. Nearly all claimants across both surveys (PIP 90 per cent, WCA 89 per cent) recalled receiving a communication before the appointment giving details of the assessment, typically in a letter or phone call. This analysis provides an estimate of the relationship between each of these variables and a claimants assessment preference, while controlling for the other variables included in these models. How do I manage my money if I have to go into hospital? The points in PIP for mental health is 8 and 11 points to make you eligible and qualified for this kind of benefit program. How do I ask for a Mandatory Reconsideration? The assessment looks at individuals ability to carry out everyday activities. This report explores if, and how, experiences and views of claimants differ by a range of factors including age, gender, type of assessment, as well as self-reported health status and previous experience of face-to-face assessments. This may involve sharing this information with relevant authorities to ensure we comply with our policies and legal obligations. Your options are to wait, or phone back, & I'd suggest ringing tomorrow at 9am to find out what's happening. Older claimants were more likely to report difficulties holding a handset or using a loudspeaker (19 per cent of those 55 years and over, compared to 10 per cent of those aged under 35), and those with mobility issues (20 per cent compared, with 8 per cent of those with no mobility issues). Seven per cent of claimants said they found the assessment tiring or needed to take breaks. Around six in ten claimants (59 per cent) reported no difficult topics. reading and comprehending written information, organizing a journey or following a route. Logistic regression analysis found that PIP assessment claimants awarded PIP were more likely to prefer telephone over a face-to-face assessment even after controlling for other factors likely to influence choice. They need to use that actual phrase. In total, three quarters of PIP claimants (75 per cent) were satisfied with how the telephone assessment was conducted. Here is a sample PIP question on mental health: Do you need help from another person to plan a route to somewhere you know well? You should explain the following: These general PIP assessment tips will also help you: We recommend that you record the audio for your face-to-face PIP assessment. Just over one in ten of claimants (11 per cent) made at least one adjustment request before the interview, such as planning breaks, spreading the assessment over a number of calls or receiving information in large text or braille. she had her assessment 2 months ago, but since than she has been assaulted, is back on quetiapine and her mental health is so much worse than when the assessment was done. Assessments will now either be paper based or telephone. Claimants were then asked which option for the assessment they would prefer if they had three choices: video, face-to-face and telephone assessments. After your PIP assessment with questions on mental health, the DWP will assess the following information with the supporting evidence if you are eligible: The DWP will give you a letter if you have claimed your PIP or not according to your PIP assessment report. Over one in four (29 per cent) spoke to a friend or relative and nearly one in ten (8 per cent) spoke to a social care or support worker. Discussion or interview and questions: The Health Professional will ask you questions about how your mental health concern impacts your daily life. Eighty-nine per cent had the other person join from the same location, for 11 per cent the person joined the call remotely from a different location. The majority (87 per cent) did not experience any issues, while some reported problems with sound quality (claimant hearing the assessor) and signal problems (both 5 per cent). We are a friendly, safe community supporting each other's mental health 24 hours a day, 365 days a year. This may involve sharing this information with relevant authorities to ensure we comply with our policies and legal obligations. | Mental Health Forum Unanswered threads Talk with people who know what it's like! Women were more likely to report those other difficulties than men (23 per cent, compared to 16 per cent). Can I cancel something I've done when I'm unwell? Younger claimants were more likely to have used video calls (83 per cent of those aged 35 or younger) than older claimants (47 per cent of those aged 55 or older). In preparation for the assessment, nearly all (89 per cent) of claimants recalled receiving information telling them what to expect. When all other relevant variables were controlled for, those awaiting an assessment outcome were equally likely to prefer either telephone or face-to-face assessments. Nearly one in seven (15 per cent) said they had no preference. Nearly all (90 per cent) who recalled a communication found it helpful and 70 per cent of all claimants felt that no further information was necessary prior to the assessment. PIP telephone assesment today. Claimants were generally comfortable (79 per cent) sharing information about their condition with the assessor over the phone. The PIP assessment is looking at your functional ability to perform each activity and is not a medical. Notably, nearly eight in ten (79 per cent) of those who said they preferred a telephone to a face-to-face assessment also said that there was no need for further improvements, compared to half (51 per cent) of those who preferred face-to-face assessments. Overall, 94 per cent reported they were satisfied or very satisfied with the assessment. Seventy per cent felt that no further information was necessary, although one in five (21 per cent) would have liked more information about what was going to be covered in the assessment. Prior to the COVID-19 pandemic, individuals in the UK claiming Personal Independence Payment (PIP), Universal Credit (UC) or Employment Support Allowance (ESA), due to their health condition or disability were required to undergo a face-to-face assessment to provide evidence towards their claim if a benefit decision could not be made via a paper-based assessment (where a benefit decision is made based on information provided on-line and via the post only). In addition, claimants were asked to identify any topics in relation to their condition that they found difficult to talk about over the telephone. When then asked which of the three channels they would prefer for an assessment, 15 per cent of PIP claimants and 13 per cent of those undergoing WCA changed their preference to a video call. News stories, speeches, letters and notices, Reports, analysis and official statistics, Data, Freedom of Information releases and corporate reports. A similar proportion of claimants expressed a preference for telephone assessments (45 per cent) as face-to-face assessments (42 per cent). All percentages cited in this report are based on the weighted data and are rounded to the nearest whole number. Unweighted base: All claimants (Whether the assessor provided clear explanation, n=1128) (Whether assessor listened and understood claimant n=1134). As your wife has received a text message then she will need to make sure that she answers the phone between the time stated in the text. Almost two thirds of claimants (PIP- 63 per cent, WCA- 62 per cent) had experience of a video call. Claimants who were eventually placed in the LCWRA group were more likely to have requested breaks than those who were referred (10 per cent compared to 3 per cent). As noted previously, some of this latter group may have received a decision on their assessment by the time of the survey interview. Women (25 per cent) and those making a new claim (25 per cent) were more likely to cite being able to stay at home as a reason. Claimants who had been disallowed PIP were slightly less likely to have sought support. Also, although as a group, younger claimants tended to be more comfortable with video calls, the small group that were not comfortable were more likely to say it would make them anxious or nervous (37 per cent of under 35s). Those with mental health conditions were also more likely to select these reasons (55 per cent, compared to 40 per cent of claimants without mental health conditions). Women had a strong preference for telephone assessments over face-to-face even after controlling for other characteristics. Physical and psychological or mental examination: If obligated, and with your consent, these health professionals will administer a short physical and mental function examination. Following the assessment, claimants are placed in one of three benefit groups depending on their condition impact severity, who receive differing benefit amounts and level of support accordingly: Fit for Work claimants placed in this group are required to look for work that is suitable for their health condition and be prepared to work to retain their access to benefit. Most commonly this was problems with holding the telephone or using a loudspeaker (13 per cent). Those who were awaiting further assessment or had a stated preference for face-to-face assessments were less likely to feel they were able to explain (91 per cent and 86 per cent respectively). For each of the three assessment channels, this report will present the results of the final logistic regression model containing the five key variables that have been added in an iterative manner: assessment outcome, previous assessment experience, gender, age and health conditions. Claimants who were awarded PIP were more likely to have previously attended a face-to-face assessment for a previous claim (57 per cent) than those who were disallowed PIP (47 per cent). In total, 94 per cent of claimants were satisfied with how the telephone assessment was conducted. If your long-term condition is getting worse, you will need more of this award. Telephone interviews were conducted with 837 claimants of PIP and 1146 ESA or UC claimants between April and October 2020. However, as figure 46 shows, this was not the case for male claimants. Most people have to take the PIP medical assessment with questions on mental health to get this benefit program. Those with mental health conditions were more likely to say they found telephone assessments less stressful (54 per cent, compared with 36 per cent of those without mental health conditions). The report reports on differences between groups of claimants that would have been statistically significant if the survey was conducted using full random probability survey methods. Nearly two thirds (64 per cent) of PIP claimants were making a new claim for PIP with the remainder undergoing a claim reassessment (where the claimant has migrated from DLA), a planned intervention (where DWP has scheduled a review of the claim) or unplanned intervention (as a result of a change of circumstances such as change in health). The data was weighted to be representative of age, gender, type of assessment and assessment provider. To view the purposes they believe they have legitimate interest for, or to object to this data processing use the vendor list link below. Daisy2016 Forumite. Claimants who said that they would feel uncomfortable or very uncomfortable with having a video assessment were also asked for their reasons. The first survey comprised Personal Independence Payment (PIP) claimants who underwent a telephone assessment to determine their eligibility for the benefit. Almost two thirds (63 per cent) said that they had used video calls at least once. Those who said they prefer telephone assessments were also more likely to be satisfied with the assessment (94 per cent, compared to 49 per cent of those who prefer face-to-face assessments). I first applied for pip back in 2016 and was awarded a paper based award . Tell us how often this happens and how it affects you. If you have any questions about PIP assessment questions on mental health, please let us know and the team will gladly answer your questions. The remainder were added to a group awaiting a face-to-face assessment (once COVID-19 restrictions allowed) rather than be deemed fit for work or fit for work-related activity on the basis of a telephone assessment (hereafter referred to together as claimants awaiting further assessment). Those that did tended to report difficulties hearing or being heard over bad lines or the lines cutting out. Even with the letter, the DWP can still turn down a paper-based Any reported differences in opinion by claim outcome should therefore be interpreted with this in mind. You may qualify for the Daily living difficulties part if you need help more than half of the time with things like: Preparing or eating food The survey then went on to discuss video calls as an option. Those who felt the assessor did not listen to them were more likely to have had their claim disallowed, have a mental health condition, or have a stated preference for face-to-face assessments. Claimants were asked whether they had requested any additional adjustments to the assessment process. The work coach will take into account the claimants health condition or disability when considering what work-related activities and availability for work are included in the Claimant Commitment. You can score enough points and get either the daily living part, the mobility part, or both. Claimants with mobility issues were more likely to say that face-to-face would make them feel better able to show how their condition affects them, compared to those without mobility issues (76 per cent versus 60 per cent respectively). Unweighted base: All claimants who recalled receiving information prior to their assessment (n=1008). Well enough: For instance, you may be able to prepare and cook a meal, but you will not be able to eat it if it is deemed undercooked. Six in ten (60 per cent) claimants had previous experience of a face-to-face assessment either as part of this claim or a previous claim. You need to show that you need help with activities on more than half the days in a year in order to be eligible for the program. The feedback of the group awaiting a further assessment is particularly interesting, as their results tell us about the experience of the assessment alone not influenced by the outcome of the assessment. Its based on the results of over 250 responses to our readers survey which is still open. Do be advised that the 'DWP' call handlers are not PIP advisers. Models were also estimated where the relationship between claimants gender and claimants previous assessment experience were allowed to vary between different age groups. Some of our partners may process your data as a part of their legitimate business interest without asking for consent. PIP for mental health assessment may include questions about the persons ability to do the following things: communicating with other people reading and understanding written information planning a journey or following a route preparing and cooking food eating and drinking moving around managing your treatments washing and Furthermore, men were more likely to seek additional support (52 per cent) than women (44 per cent). Claimants who reported a mental health condition were significantly less likely to prefer video assessments, with a 10 per cent likelihood of preferring video appointments compared to 15 per cent for those who did not report a mental health condition. The most common reasons among those who preferred a face-to-face assessment included feeling that they would be better able to explain their condition, finding it easier or more comfortable to speak to someone in person, communicating more easily and being able to build rapport with the assessor. Logistic regression was also conducted to model claimants preference when choosing across the three assessment channels, using the same key variables as above. A report of research carried out by NatCen Social Research on behalf of the Department for Work and Pensions. Claimants were then asked whether, if they had a choice of all three channels, they would prefer a video, face-to-face or telephone assessment. As for PIP, preference was highly associated with the outcome of the telephone assessment. Its based on the results of over 250 responses to our readers survey which is still open. PIP telephone assessment | Mental Health Forum Unanswered threads Talk with people who know what it's like! The remainder had no preference. What are my options for dealing with debt? The PIP assessment is an opportunity for you to talk about how your condition affects you - it's not a diagnosis of your condition or a medical examination. They do send out text messages for appointments yes. 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