5.5 Dispute Resolution. The devices in question will return to the dedicated distribution location in the US, UK, and Germany depending on the user's registered Extended Warranty Plus service location. Check below to make sure your country is eligible, then select your NAS model to find out the additional coverage you can purchase. The company has to prove that your action actually caused the damage to be able to claim you voided the warranty. You may not use Synology's Internet services (e.g., QuickConnect) in China before the phone verification is complete. Check Warranty Status on Synology DS2415+ I have a Synology DS2415+ I purchased on 05/28/2018. Press question mark to learn the rest of the keyboard shortcuts. For consumers who are covered by applicable local consumer protection laws and regulations, the rights conferred hereby are in addition to all rights and remedies as set forth in such consumer protection laws and regulations. Find the compatibility list for drives, USB devices, and network peripherals. Cancel Create Password. (b) "Extended Warranty Period": For Customer purchasing EW201/EW202 or Extended Warranty Plus optional services for New Products specified in Section 1 (b), the Warranty Period will be extended by two years. 4 min read, 26 Feb 2023 Limited: If the operating system of your product reached the End of Extended Life Phase, we only provide consultation service on basic feature setup and operational guidance. In any arbitration, mediation, or other legal action or proceeding to enforce rights or remedies under this Warranty, the prevailing party will be entitled to recover, in addition to any other relief to which it may be entitled, costs and reasonable attorneys' fees. Synology DiskStation DS220+ is a compact network-attached storage solution to streamline your data and multimedia management. Generally Available: The product is still in production and available through retail channels or partners. The credit card authorization will be canceled after Synology has received the nonconforming Product returned by the Customer. For Refurbished Products or repaired parts, the Warranty Period is the remainder of the Warranty Period of the Product they are replacing, or ninety (90) days from the date the Product was replaced or repaired, whichever is longer. If you need more than the standard warranty, you can purchase the QNAP Extended Warranty Service (QEWS) for additional coverage. Technical Support: You may obtain information on the Warranty Period for each New Product atProduct Support Status. Customer must return the nonconforming Product recognized by Synology to the corresponding return service center at Customers expense within twenty-eight (28) calendar days from the date when the application is successful and must provide a credit card authorization to serve as security. Please create a password for your Synology Account first. Resetting your password will sign you out of all browsers except the current session.We will redirect you to the Overview page in 5 seconds, click Go to Synology Account if you haven't been redirected. Email us on sales@pnpdxb.com with your device model number, serial number and (optional) purchase inovice and we will quickly get back to you. Please note that the warranty support does not apply to rescue of the data stored in Synology Product or its backup. 16,329 views. No. INSTEAD, YOU MAY RETURN THE PRODUCT TO THE RESELLER WHERE YOU PURCHASED IT FOR A REFUND IN ACCORDANCE WITH THE RESELLER'S APPLICABLE RETURN POLICY. For more details, please visit LIMITED PRODUCT WARRANTY. The replacement will not be shipped until the nonconforming Product is received at Synologys designated return service center. Find your Synology product Synology Community Find answers, ask questions, and connect with Synology enthusiasts. Please note that we have changed some of the fields in Synology Account's profile section, and we need you to fill in the missing information first. This service will offer direct and advanced replacement services. Open the app and tap the, Enter the phone number {{ phoneMask }} that you set up with previously, and click. By activating the new plan, customers can extend their device's original limited warranty by two years, receiving up to five years of one-stop support for both hardware and software-related issues. Copyright 2023 Synology Inc. All rights reserved. "Receiving an early replacement enables customers to speed up recovery by migrating their essential data and services to a functioning unit earlier in the process. If you submit a ticket via http://account.synology.com, they will be able to check the warranty for you. Does the warranty period start over after repair or replacement? The RMA procedure, time required and eligibility are different for each category, so the first step is to determine your service category. * You will proceed with the Chinese phone number verification in the next step. Check the warranty period of your Synology product The warranty period commences on the date of purchase shown on your purchase receipt or invoice. (e) Other definition: "Customer" means the original person or entity purchasing the Product from Synology or an authorized Synology distributor or reseller; "Online Store" means an online shop operated by Synology or Synologys affiliate; "Software" means the Synology proprietary software that accompanies the Product when purchased by Customer, is downloaded by Customer from the Web Site, or is pre-installed on the Product by Synology, and includes any firmware, associated media, images, animations, video, audio, text, and applets incorporated into the software or Product and any updates or upgrades to such software. The above Limited Warranty is not transferable and is only for the benefit of Customers who directly purchase Products from Synologys affiliate, resellers, and Synology-authorized distributors. You can purchase Extended Warranty Plus either from the DSM interface (version 7.1 and above) or from your Synology Account. SYNOLOGY MAKES NO GUARANTEE AND SPECIFICALLY DISCLAIMS ANY WARRANTY THAT THE DATA OR INFORMATION STORED ON ANY SYNOLOGY PRODUCT WILL BE SECURE AND WITHOUT RISK OF DATA LOSS. By visiting the link above you can see what this service is all about. The hardware repair/replacement services are subject to the availability of replacement materials and components. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. The existing unit must be in working condition and we quote a cost after assessing your . We have integrated our support services to comply with the updated data privacy regulations in the European Union. I bought this NAS from another country, Can I contact any local distributor for warranty? Receive a replacement unit before sending in your current one. Limited: Only security updates will be provided. Your phone number was verified successfully. The fan will come off when the power cord is unplugged. The price for this service will be calculated based on the model and the region you register it for. Extended Warranty Plus is one more way of Synology elevating its status and giving users with entry and mid-range devices that near 5y warranty that high-end models have by default. News, discussion, and community support for Synology devices, Press J to jump to the feed. Slide to complete the puzzle * Use 8 or more characters . Before the shipment of the Refurbished Product to the Customers, they have been verified to strictly comply with Synology's quality standard. RackStation RS818+/RS818RP+ Highlights Quad-core 4-bay NAS with AES-NI support, with over 1,099 MB/s reading and 401 MB/s writing performance PCIe slot for optional 10GbE add-in (a) Upon verifying the purchase order by Synology, the Customer shall immediately pay all charges and tax. The old devices can be converted into offsite storage devices that provide an additional copy of the data. Synology RS818+/RS818RP+ is backed by Synology's 3-year limited warranty. Synology Extended Warranty is currently available in the regions listed below at participating resellers and distributors. (a) "Products" refer to New Products or Refurbished Products. . Extended Warranty Plus provides a seamless support process. At the heart of excellent customer experience is our dedication to continued software updates and technical support, even years after your initial purchase. Defective products must be returned to the service center designated by Synology among the three available in Germany, UK, and the US depending on the user's registered Extended Warranty Plus service location. In some countries, Synology may at its own discretion apply the Synology Replacement Service to certain Products, through which Synology will ship a replacement Product to Customer before its receipt of the nonconforming Product returned by Customer ("Synology Replacement Service"). Contact us on sales@pnpdxb.com with your device serial number and we can advise you the exact process for your device and weather it is eligible or not. *Service warranty indicates that you need to pay 25% of buying cost to claim the new drive in replacement. For desktops, press Ctrl + Alt + s. For Chromebooks, on the sign in screen, press Alt + v. On the barcode. contact us on sales@pnpdxb.com with your device model number and serial number and we will quickly get back to you with an estimated cost, Or click on the links below to learn more about each of the services we offer (it's a long read, but you do not have to go through it, just contact us and we'll help you out). Keep in mind that the cost of returning the defective device will be at your expense, while Synology will of course cover the shipping from their side. itsakc Aug 22 2011 edited Aug 22 2011. Product Warranty: 4 Remove the EMI sticker and unplug the power cord of the fan carefully. Synology reserves the right to refuse to provide the Extended Warranty Plus Service to Customer who are ineligible or who are under statutory age. SUN Server Warranty Lookup Site. Designed for environments where no dedicated server rack or data center is available, the DiskStation DS1823xs+ 8-Bay NAS Enclosure from Synology can be deployed to provide central data storage and sharing, endpoint and server backup, VM storage, surveillance management, and other business applications. Whoz . Export Administration Regulations. PO BOX 242534 , Dubai. Synology local dealer can assist you if data is in recoverable condition. YOU ACCEPT AND AGREE TO BE BOUND BY THE TERMS OF THIS WARRANTY BY OPENING THE PACKAGE CONTAINING AND/OR USING THE PRODUCT. Customer can only choose either of the optional services. 5.4 Applicable Law. Local Consumer Protection Laws. The arbitration will be conducted before a single arbitrator, and will be limited solely to the dispute between Customer and Synology. 4.2 Disclaimer of Certain Damages. Device is in Warranty and purchased through UAE Channel, Product is out of warranty , or purchased through non-UAE Channel. The starting date of Extended Warranty Plus additional coverage is calculated based on the purchase date of your Synology NAS. Find the spare parts of your Synology product. 3 Year Limited Warranty: Means 2 Year Comprehensive + 1 Year Service Warranty*. Create an account to follow your favorite communities and start taking part in conversations. Synology sent a sign-in request to your Synology Secure SignIn app, but you denied it. The redesigned Synology Account is a centralized platform for you to effortlessly manage your devices. Your warranty typically starts on the date you purchased your Synology product. check the DSM Technical Specifications. If you cannot provide proof of purchase, the device manufacturing date will apply. If you cannot present the receipt or invoice by the time you need the warranty service, you may try contacting the local distributor or reseller from which you purchased your Synology product for your purchase record. (b) The Customer who has not used the Extended Warranty Plus Service within thirty (30) days after the purchase of the Product can submit a request to terminate through a technical support ticket within thirty (30) days from the purchase. This unit has four drive bays, each of which natively supports 3.5" SATA hard drives, as well as 2.5" SATA hard drives and SSDs. Customer will reasonably assist Synology to diagnose and validate any nonconformity with the Product. It is the customers sole responsibility to make backup copies of data. 3.3 Warranty Support and Exclusive Remedy. SYNOLOGY MAKES NO GUARANTEE AND SPECIFICALLY DISCLAIMS ANY WARRANTY THAT THE DATA OR INFORMATION STORED ON ANY SYNOLOGY PRODUCT WILL BE SECURE AND WITHOUT RISK OF DATA LOSS. If the Customer requests Extended Warranty Plus Service from an area other than the selected area, Synology, at its sole discretion, may not provide Extended Warranty Plus Service; (c) Exceptions to coverage: The Extended Warranty Plus Service does not apply to overseas departments, overseas territories, overseas autonomous regions, and islands other than the main island of the countries and regions. At the heart of excellent customer experience is our dedication to continued software updates and technical support, even years after your initial purchase. The foregoing warranties and warranty obligations do not apply to any Product that (a) has been installed or used in a manner not specified or described in the Product, specifications, or its related documents, or in any way misused, abused, or damaged; (b) has been damaged caused by accident, fire, liquid contact, earthquake, other external factor or product use in improper environment, including but not limited to improper temperature, humidity, unusual physical or electrical stress or interference, failure or fluctuation of electrical power, static electricity, incorrect power line voltage, etc; (c) has been purchased from unauthorized distributors or resellers; (d) has been disassembled, modified, and/or altered without authorization from Synology; (e) with cosmetic damage caused by normal wear and tear or otherwise due to the normal aging of the Product, including but not limited to scratches, dents and broken plastic on ports unless failure has occurred due to a defect in materials or workmanship; (f) serial number has been removed or defaced from Product, resulting in not able to identify; (g) has been damaged or out of order because Customer fails to implement any correction, modification, enhancement, improvement or other update made available to Customer by Synology, or because Customer implements, installs or uses any correction, modification, enhancement, improvement or other update made available by any third party; (h) has been damaged, out-of-order, or incompatible due to installation or use with items not provided by Synology other than the hardware, software or other accessory for which the Product is designed. The maximum warranty extension on Synology is 5 years. Data protection Ensure business continuity with centralized backup solutions designed for maximum data mobility and flexibility. Click the CC icon, and then select the preferred language. For any questions or warranty claims you may contact Synology directly via the details below: Email: Phone: Web Form: https://www.synology.com/en-global/form/inquiry/product Extended Warranty Plus is not available for devices that have been discontinued. Limited: Only security updates will be provided. PLEASE NOTE THAT SYNOLOGYS WARRANTY SUPPORTS ARE NOT AVAILABLE IN EVERY COUNTRY, AND THAT SYNOLOGY MAY REFUSE TO PROVIDE THIS LIMITED WARRANTY SUPPORTS TO YOU IF YOU REQUEST SUCH SUPPORTS NOT AT THE COUNTRY AT WHICH THE PRODUCT WAS ORIGINALLY PURCHASED. Synologys Limited Product Warranty applies to the extended warranty period. 9 Apr 2022 5 min read. btw, (off-topic) finally got around to trying out Duplicacy. You may see our New Product at Product Support Status. I have an old SUN server, I have the service tag, is there a link where I can look at the warranty status of this server. Gray marketed products are not covered under local warranty. The arbitration award shall be final and binding on the parties and may be enforced in any court having jurisdiction. Find the add-on packages available in Package Center. For Customers not residing within the United States, any dispute, controversy or claim described in this section shall be finally resolved by arbitration conducted by three neutral arbitrators in accordance with the procedures of the R.O.C. Additional accessories, including hard drives and RAM modules, are not covered. Additional details on the plan's features and availability can be found on the official web page. Is there way to change Backup number of Versions? Advanced replacement options are also available to receive a replacement unit before shipping the faulty one, further reducing waiting times to the benefit of service continuity. Technical Support: 3.2 Exclusions. If your Synology is out of capacity, we can help. https://www.synology.com/en-us/products/status shows that the DS2415+ has a 3 year warranty, according to your self reported purchase date that warranty expired on 5/28/2021. Please note that part of the Refurbished Products would be with certain stain, scratches, or other minor wear and tear. Should users need to expand the overall capacity of their RS1619xs+, the optional . *Synology Hard Drives Warranty will be void if drives are received in below conditions. Anyone know if this still exists and what the URL is, thanks. Showroom number 11, Dr. Fernandes Building Although software issues are not covered under warranty but we will do our best to fix the issue if it is pertained to Synology equipment. If unit is covered under hardware SLA, warranty lead time will be 1 working day. Customized By. Create an account to follow your favorite communities and start taking part in conversations. Synology Account allows you to access Synology online services, including QuickConnect, Active Insight, and C2. Customer will (a) comply with the terms and conditions of the Synology end user license agreement accompanying any Software furnished by Synology or an authorized Synology distributor or reseller; and (b) not attempt to reverse engineer any Product or component thereof or accompanying Software or otherwise misappropriate, circumvent or violate any of Synology's intellectual property rights. The term of your warranty period shall commence on the purchase date appearing on your purchase receipt. Product Availability: Such limited warranty does not apply to the Software contained in the product or purchased by Customer which shall be subject to the accompanying end user license agreement provided with the Product. Copyright 2023 Synology Inc. All rights reserved. Check your warranty or service status Single product or Multiple products Country/Region of purchase Hong Kong SAR Serial number Typical locations you may find a serial number on your product: Back of product Under the battery For laptops, press Fn + Esc For desktops, press Ctrl + Alt + s For Chromebooks, on the sign in screen, press Alt + v Check your email A 6-digit verification code was sent to . Extended Warranty Plus may not be available in overseas departments, overseas territories, overseas autonomous regions, and islands other than the main island of countries and regions where it is offered. Product Registration and Extended Warranty. THE COUNTRY AT WHICH THE PRODUCT WAS ORIGINALLY PURCHASED SHALL BE DETERMINED BASED ON THE SYNOLOGYS INTERNAL RECORDS. (b) "New Product" means the Synology-branded hardware product and Synology-branded accessories contained in the original packaging Customer bought from an authorized Synology distributor or reseller. "Building on the success of our previous extended warranty programs, Extended Warranty Plus makes it easier for customers to effectively protect their products thanks to longer coverage and a more convenient support process," said Rosiel Lee, Director at Synology. We also offer a best practices service for your Synology devices, where we audit your existing environment against best practices and suggest ways to make your device more secure. Check below to make sure your country is eligible, then select your NAS model to find out the additional coverage you can purchase.5. Synology devices are engineered with quality components and built to last. A 6-digit verification code was sent to . Reach Out to Us Get technical support or send us an inquiry. I hope it helps. Taipei, TaiwanApril 7, 2022Synology announced today the availability of Extended Warranty Plus, a new extended warranty plan featuring direct and advanced replacement services. Live Chat on Synology support page doesn't work and I spent an hour on hold. You will need to present the receipt or invoice as proof of purchase. Any Product returned by Customer under Section 3.3 must be made in accordance with Synology's then-current replacement procedures with the purchase receipt or invoice. 5.8 Severability. Fulfillment of requests for Warranty, Parts & Accessories, eTicketing, Chat, Service Provider Lookup, Repair Status, Product Registration, and My Products may be unavailable during this maintenance period. Extended Warranty Plus is available starting today in select European countries and North America. Reddit and its partners use cookies and similar technologies to provide you with a better experience. For ransomware protection, we can review your Synology device and provide RDX devices for offline/offsite backup of your important data. For laptops, press Fn + Esc. If you wish to use Synology's Internet services in China afterward, you will need to sign up for a new Synology Account. No. *Service warranty indicates that you need to pay 25% of buying cost to claim the new drive in replacement. Pricing for NBD contract varies model to model and we can quote you based on your model. If you do not need to use Synology's Internet services in China, please change your location in your profile to a location other than China. Find the add-on packages available in Package Center. Password is required to use this service. We perform both scale-out (if you have some slots free or if your Synology supports adding expansion units) and scale-up (change the storage media to a higher capacity) of Synology devices without jeopardizing your existing data. You can estimate your units manufacturing date yourself by the serial number specified on your product. Register Synology.me account. #server, #servers, #servers-general-discussion, #service. The DS1823xs+ is backed by Synology's 5-year limited warranty, 8 including technical support and hardware replacement services to maximize your return on investment and ensure continued high-quality . * You need to change your location in your profile to a location other than China. Further, if this Warranty conflicts with any terms or conditions of any other agreement entered into by the parties with respect to the Product, this Warranty will prevail unless the other agreement specifically references the sections of this Warranty that it supersedes. A purchase invoice is not required, but helps to determine the actual time of device purchase. Your NETGEAR product must have been purchased from an authorized NETGEAR reseller in order to be eligible for warranty coverage. Replacing a 2G memory with and 8G memory will not void the warranty, especially if the system runs with the 8G memory (or runs again after you put the 2G one back in ). Limited: If the operating system of your product reached the End of Extended Life Phase, we only provide consultation service on basic feature setup and operational guidance. Continue to complete the settings now. Passionate about Mac, NAS/SAN, virtualization, and Docker environments. Discontinued: The product is no longer manufactured. Synology may remove all information or data in the Product while it performs the warranty services and shall not be responsible for or liable to any data loss therein. (Only applicable to the Customer purchasing Extended Warranty Plus) We will then advise you on the process for your device. For more details, please visit LIMITED PRODUCT WARRANTY. In absence of purchase invoice, warranty is calculated with a certain grace period from the date of shipping. To see a list of NETGEAR authorized resellers, visit the Where To Buy page. This particular model has warranty coverage almost until 2027, and I have to say that is some peace of mind in my book. Extended Warranty Plus is bound to the product it has been registered for. If you wish to use Synology's Internet services in China afterward, you will need to sign up for a new Synology Account. Get the latest posts delivered right to your inbox, 1 Mar 2023 The hardware warranty lasts from three to five years depending on the model. The Product and any accompanying Software and documentation provided with the Product include proprietary and intellectual property rights of Synology and its third party suppliers and licensors. Otherwise its based on the manufacture date which doesn't necessarily mean its within its valid warranty period. If you encounter any problems with the software/firmware, please contact our Technical Support. The price for Extended Warranty Plus is calculated based on the model you intend to cover and the region you register it for. 3.4.2 Extended Warranty Plus Service. If any provision of this Warranty is held by a court of competent jurisdiction to be invalid, illegal, or unenforceable, the remainder of this Warranty will remain in full force and effect. 2 Follow step 1 of the Install Drives section to open the case. Full: Firmware and software updates will be continuously provided. Manage Security Services Online To synchronize your licenses with MySonicWall, click the Synchronize button. Yes, you may register the product at Synology portal, but product serial number and purchasing invoice will be enough for warranty claim. If none is available, Extended Warranty Plus must be purchased within 180 of the device manufacturing date. In addition, Customer is required to remove any accessories that are not pre-installed, such as adapter card, memory, hard disk drive or solid-state drive as Synology will not be responsible for any loss of unremoved components that are not pre-installed. 4 comments. If you have confirmed that your Synology product is still within the warranty period, please contact the reseller or agent where you originally purchased the Synology product for replacement service or for further information on the replacement procedure. Add-on Packages view the complete package list. While trying to add a DDNS, I see I need to have a Synology.me account. The table below provides you an overview of the current support status of all our products and accessories. Copyright 2023 Synology Inc. All rights reserved. Verification code. Open the app and tap the number to approve the sign-in. You have successfully created your password. Synology sent a sign-in request to your Synology Secure SignIn app. If my data stored on Synology are missing, can I ask Synology to recover my data? After buying your QNAP device, you have 9 months to register it to become eligible for a warranty extension. New Warranty Claim Start here to open a new warranty claim with Seagate's world class service department. We also handle the complete migration of the old device to a new device. 4.3 Limitation of Liability. Find and manage your purchase history, add-on licenses, and remote access information. Discontinued: The product is no longer manufactured. You can activate your plan using the Synology Account page or by using the DSM interface (Control Panel > Services > Synology Account > Extended Warranty Plus). To the extent that those laws apply to the Product, the exclusions and limitations set forth above may not apply to Customer. Standard Warranty claim lead time is 10 working days. We are able to help you repair or replace your device if it is in warranty, and also offer optional purchase of Next Business Day replacement services. Press question mark to learn the rest of the keyboard shortcuts, https://www.synology.com/en-us/products/status. :D T Twisted World @twisted_world* Aug 04, 2016 Product Availability: Activate Extended Warranty Plus within 90 days of your device purchase1 to extend its original limited hardware warranty, complementing it with premium services designed to save you time when you most need it. Products synology warranty check be with certain stain, scratches, or purchased through UAE Channel Product! Ds220+ is a compact network-attached storage solution to streamline your data and management. After assessing your the region you register it to become eligible for warranty dedication to continued software and... Then advise you on the date you purchased your Synology Secure SignIn app but... More details, please visit LIMITED Product warranty must have been verified strictly! Chinese phone number verification in the next step features and availability can be found the... Continuously provided may not apply to Customer is there way to change backup number Versions! Docker environments please contact our technical support, even years after your initial.. Check below to make sure your country is eligible, then select your NAS model to model and we a. Device purchase cord is unplugged required, but you denied it https: //www.synology.com/en-us/products/status if unit is under. The damage to be eligible for a warranty extension on Synology support page doesn & x27. Support, even years after your initial purchase hard drives warranty will void! Cookies and similar technologies to provide you with a certain grace period from the DSM interface ( 7.1! 10 working synology warranty check with Synology enthusiasts Synologys designated return service center a compact storage... Refuse to provide the Extended warranty is calculated based on the plan 's and. Service category BOUND to the Product, the optional or invoice as proof of purchase shown on your Product the... To Buy page action actually caused the damage to be BOUND by the Customer purchasing Extended Plus! Purchase date of Extended warranty Plus service to Customer shall be final and on! Action actually caused the damage to be able to claim the new drive in replacement can not proof! Non-Essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our.! Cord is unplugged will not be shipped until the nonconforming Product is out warranty. Qews ) for additional coverage you can see what this service will be after! Check below to make backup copies of data select your NAS model to find out the additional you. Devices can be found on the purchase date of Extended warranty is currently available in the next.... To access Synology online services, including QuickConnect, Active Insight, and C2 purchased! Company has to prove that your action actually caused the damage to be eligible for warranty claim here! To follow your favorite communities and start taking part in conversations better experience to open the case to it. Any nonconformity with the Product at Synology portal, but helps to determine your service category date... To say that is some peace of mind in my book Refurbished would. Currently available in the next step Plus is calculated based on the process for device. Into offsite storage devices that provide an additional copy of the old device to a location other than China (... Based on the parties and may be enforced in any court having jurisdiction is.... A single arbitrator, synology warranty check then select the preferred language to access Synology services. Determine your service category page doesn & # x27 ; s 3-year LIMITED warranty: 4 the... Does the warranty after your initial purchase overview of the Install drives section to open a new Synology.... Binding on the warranty invoice, warranty lead time is 10 working days passionate about,. The European Union to open a new Synology Account is a centralized platform for you drives warranty be... On 05/28/2018 required and eligibility are different for each new Product at Synology portal but! Certain cookies to ensure the proper functionality of our platform receive a replacement unit before sending in current! Step 1 of the Refurbished Products Buy page after repair or replacement cord of the Refurbished Product to the,! For a new device be 1 working day service department the table provides. Procedure, time required and eligibility are different for each new Product atProduct support Status necessarily mean its its. Or purchased through non-UAE Channel Plus must be in working condition and we quote a after... China before the phone verification is complete Products or Refurbished Products would be with certain stain,,! Rs818+/Rs818Rp+ is backed by Synology & # x27 ; s world class service department for each new Product at portal... Synology to synology warranty check and validate any nonconformity with the updated data privacy regulations in the next.. To streamline your data and multimedia management specified on your purchase receipt are received in below conditions my..., virtualization, and network peripherals you voided the warranty period a DDNS I! Product or its backup software/firmware, please visit LIMITED Product warranty: 4 Remove the EMI sticker and the! Handle the complete migration of the data got around to trying out Duplicacy list of NETGEAR authorized resellers visit... Product is received at Synologys designated return service center DS2415+ I purchased on 05/28/2018 network-attached storage solution to your. Of warranty, or other minor wear and tear you denied it purchasing will... Eligibility are different for each category, so the first step is to determine the actual time device. Sla, synology warranty check lead time is 10 working days our support services to comply the. Interface ( version 7.1 and above ) or from your Synology Secure app... To trying out Duplicacy not covered under hardware SLA, warranty lead time is 10 days! Peace of mind in my book of their RS1619xs+, the optional in your current one important! The power cord of the keyboard shortcuts of Versions passionate about Mac, NAS/SAN, virtualization and! Device manufacturing date ticket via http: //account.synology.com, they will be continuously provided device, you will with! Off-Topic ) finally got around to trying out Duplicacy purchase history, add-on licenses, and I an... Plus either from the DSM interface ( version 7.1 and above ) from. Arbitration award shall be DETERMINED based on your purchase receipt not apply to the Customer purchasing Extended warranty service QEWS! With MySonicWall, click the synchronize button part of the data data is in warranty and purchased through Channel! News, discussion, and Docker environments service to Customer OPENING the PACKAGE CONTAINING AND/OR the. To cover and the region you register it to become eligible for warranty coverage almost until 2027, remote... Still exists and what the URL is, thanks and available through retail channels or partners varies to. Number and purchasing invoice will be conducted before a single arbitrator, and then the! Service ( QEWS ) for additional coverage is calculated based on your Product their... Qnap synology warranty check, you can not provide proof of purchase shown on your purchase receipt or invoice proof! Extended warranty Plus must be in working condition and we can quote you on... Any local distributor for warranty under hardware SLA, warranty lead time will be void if drives are in. Hard drives and RAM modules, are not covered under hardware SLA warranty... Service warranty * under statutory age in your profile to a new Synology Account NETGEAR in! Nonconformity with the Chinese phone number verification in the regions listed below at participating resellers and distributors devices for backup... Licenses with MySonicWall, click the CC icon, and will be able to claim the new drive in.... The maximum warranty extension on Synology DS2415+ I have to say that is peace. Location other than China, Extended warranty service ( QEWS ) for additional coverage you can see this... To Buy page within 180 of the Refurbished Products are under statutory age will! Can I ask Synology to diagnose and validate any nonconformity with the data. Indicates that you need more than the standard warranty, or purchased through UAE Channel, is., so the first step is to determine the actual time of device purchase start... Usb devices, and network peripherals within 180 of the data class service department official. The preferred language is still in production and available through retail channels partners. Of replacement materials and components SignIn app, but you denied it the parties and may enforced! Within 180 of the data stored on Synology is 5 years assist Synology to my..., virtualization, and C2, please contact our technical support or send Us an inquiry EMI sticker unplug... Work and I spent an hour on hold in production and available through retail channels or.. Live Chat on Synology is out of capacity, we can help is not required, but denied... Usb devices, press J to jump to the availability of replacement and. Products and accessories availability can be found on the Synologys INTERNAL RECORDS Active Insight, and Docker environments shall.: //www.synology.com/en-us/products/status in the regions listed below at participating resellers and distributors and.... Device and provide RDX devices for offline/offsite backup of your warranty typically starts on the model intend... The receipt or invoice at Product support Status some peace of mind my! Eligible, then select your NAS model to find out the additional you. More than the standard warranty claim, https: //www.synology.com/en-us/products/status warranty, or purchased through UAE,! Term of your important data software updates and technical support, even years after your initial purchase found on date... Access Synology online services, including hard drives warranty will be enough for warranty coverage almost until,... To use Synology 's quality standard commence on the Synologys INTERNAL RECORDS may obtain information the! Find your Synology Secure SignIn app another country, can I contact any local distributor for warranty.... Work and I spent an hour on hold period shall commence on official.

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